Gratitude Wall

“I was truly fortunate to be in the care of these doctors. They acted immediately, recognizing how serious the situation was. There was no hesitation, no wasted time. Their bedside manner was exceptional—patient, understanding, compassionate, and deeply empathetic.” I’ll never forget what they did for me, and I’m deeply, forever grateful.”

I will like to thank Dr.Romanelli for being an excellent person and doctor. My knee surgery was excellent he did a great job, no complaints.

Collecting names at the hospital has taken a different meaning. Only to post them here. To give them the shout out they deserve. Thank you to ENDOSCOPY DEPARTMENT! You rock! My parents were well taken care of while under your care from start to finish.

My mother was recently hospitalized for a procedure. She and I were very pleased with Dr. Reis and all the staff caring for her. We are extremely appreciative of the care that they provided.

I would like to take a moment to express my deepest gratitude to my OB, Dr. Flores, and her incredible team for their exceptional care and support throughout my surgery. Their expertise, professionalism, and kindness made a world of difference, and I truly appreciate their dedication in ensuring everything went smoothly. I am also incredibly thankful to have had Mary by my side in the PACU during my recovery. Her kindness, attentiveness, and willingness to go above and beyond to make sure I was comfortable did not go unnoticed. She was not only helpful but also compassionate, making my recovery experience much more manageable. Additionally, there was another wonderful nurse who assisted me late at night. Though I do not know her name, her care and kindness left a lasting impression on me. She was attentive, patient, and provided excellent support when I needed it the most. I feel truly fortunate to have been in the hands of such a dedicated and compassionate medical team. Thank you all for your hard work, patience, and the care you provide to your patients. It means more than words can express!

Nuestro más sincero agadecimiento al equipo de trabajo formado por Julio, Audrey, Marcela M, Isela Martínez así como al Dr. Guillermo R. Pérez M.D.P.A que dieron atención médica excelente a Mr. Guadalupe Amel Guajardo Rodríguez

Very professional.

Getting transferred to DHR was by far the best thing that could have happened to me! I arrived at 4 am on Wednesday morning, greeted by the contagiously positive nurse, Illiose and the ever attentive CNA Luis. I instantly felt welcomed. He quickly brought me water and they introduced me to their always updating, detailed dry erase board, then explained to me how to call a nurse, how to adjust my bed and how the bed will sound off an alarm if I tried to get up without assistance. How cool is that? I was given a gown to size, ensuring comfort. I went to the restroom and got changed, they checked my vitals, hooked me up to my heart monitor and IV machine. They made such a great team. Illiose took pictures of my heels and back, I believe I understood it was their way to monitor for bed sores. Then I was able to get a little rest before the shift change came in. I was so impressed with their methodology. At shift change, the person going off duty walks the person coming on duty and introduces them to the patient! They update the white board and encourage you to use the call button as needed. Great presentation of the services they are willing to offer. My day shift was just as amazing. My nurse was Mireya. She is the most humble and compassionate nurse that has ever tended to me up until now. Very early on, she walked in and said it felt kind of cold in here and asked me if I was cold. I replied a little and she instantly pulled out her phone and called in a request to raise the temperature in my room slightly. I believe this to have helped regulate my MS symptoms drastically. She checked my strength and my eyes. I absolutely love how thorough they are here. Definitely made me feel heard and seen, not just another room. My CNA Claudia had me loving being offered time to shower, maintain my personal hygiene and returning to fresh bedding. I even met my charge nurse at this hospital! Karla came by to introduce herself, which I had never seen done before. She even came by to help me to the restroom a time or two. It was impressive to see her participate in alleviating the workload for her team! Next, I met my on site Neurologist, Dr Bower. He started off by just hearing me out on my situation. Then he presented a few different paths to recovery that we discussed until we reached a plan of action. I loved how included he made me feel. He checked my strength, coordination and eyes. I was glad that even though I wasn’t being treated by my regular neurologist Dr Cruz, Dr Bower is just as thorough, knowledgeable and professional as he is. Dr Diaz came in with a man whose name I didn’t catch (I apologize) working on his residency, which I’m all for being a retired teacher. They got to touch base on my situation, checked a few things and explained a few things. Next, I met a Chaplin! Her name was Teresa and she was so soft spoken and comforting. She encouraged me to call on her anytime I was feeling sad or lonely, or I just needed someone to chat with. I loved that they offer that service! A physical therapist came by my room (I apologize for not catching a name). After discussing my situation, he encouraged me to get up slowly, to sit in the recliner or couch as often as possible, and to flex my ankles a few times per hour for circulation. Did you notice all the different professionals that came to me PERSONALLY TO ENCOURAGE ME TO USE THEIR SERVICES!! Charge nurse, nurse, CNA, doctor, neurologist, Chaplin and physical therapist. And I haven’t even mentioned the house keeping, laboratory and nutrition departments doing their part too!! Great job DHR! IN LESS THAN 24hrs, the DHR staff that were assigned to me had broken my persistent fever, that wouldn’t drop from highs between 101.2 and 103.6 anytime the Tylenol would wear off!! Second night shift to tend to me during my stay was charge nurse Carlizza, my bubbly nurse Illiose again and CNA Myrna. All who came in, greeted me and updated my board upon arrival. It was another evening tended to by an attentive and compassionate team. I also ended up getting the best sleep I’ve had in quite some time, thank you Dr Bower, for hearing me out and suggesting the medication you did! Second daytime shift, super informative charge nurse Mandy, my very compassionate, returning nurse Mireya, and my attentive, returning CNA Claudia. Each one arrived and went to greet me and update my board. And get this! They even include their personal extensions so that I can get a hold of the person I need directly, if needed, which they encourage you to use! Mandy completed a dry erase board on my wall that has information about my likes and dislikes and how they can help me, just a short “About Me” page. She even shared a little about herself. Mandy also walked me through a folder with lots of useful information. They offer a number you can call to voice any concern you are not comfortable voicing directly to people assigned to you. They also offer a sheet where you can write about your experience, my opinion on what they should keep up and what they should work on bettering, as per my experience. Today I met Victoria from patient relations. She introduced herself and what her department does. She asked how the nurses, CNAs, housekeeping and nutrition have been treating me. Assuring that they have all been courteous and attentive, which they truly all were. Then I received a single, light peach rose with a Get Well Soon card on behalf of DHR. How sweet and thoughtful! Again, great job DHR! I was also visited by Dr. Diaz and Dr. Bower who discussed my progress with me. We were all in agreement that I have made tremendous progress. They recommended a third round of treatment before discharge, which I was in complete agreement with. My third and final night shift I had my returning charge nurse Carlizzza, new addition nurse Raechel, and so sweet and attentive, returning CNA Myrna. Raechel was so sweet and social. I loved our conversations and felt so comfortable with her present. The lady from the laboratory was very skilled in her trait, as they all seemed to be. I am not completely out of the woods just yet, but I am definitely on the right path to recovery! Thank you, DHR.

Amazing teamwork is obviously present within these healthcare workers. They were able to control my fever within my first 24hrs under their care. I was blessed to have landed under the supervision of the teams I was assigned to. Thank you DHR.

Dear Nathan, I wanted to take this time to thank your wonderful staff, including yourself, for always having a wonderful smile across your face and making me feel welcome. Rehabilitation Hospital at Renaissance offered me the opportunity to work closely with OT and PT personnel, including Josue Dimas, Mercy Hernandez, Linda Castillo, Elvira, Vero, and Art Cruz, who worked closely with me to get me right where I need to be when my shoulders were given in. They stepped right to the plate and took care of my issue. Sal and Rosa at the Recreational Center made me feel at home with their fresh coffee and pastries. Sal is such a talented chess player and teacher, and for morning prayer. DHR-Rehab nurses and CNA staff provided me with the utmost care and respect. I just wanted to express my sincere gratitude for making my life easier. My wife, son, and I feel completely at home. DHR-Rehab surely offers their patient great care. Thank you for making me feel at home. Please share this letter with your staff and medical personnel.

His service was excellent! From the moment I arrived with my emergency, he quickly assisted us. He was very kind. Thank you so much!!

Her service was excellent, the attention was excellent, everything was excellent! Thank you so much for your attention and for taking care of me.

I just want to take a moment to recognize you and your hard work. Your compassion, optimism and kindness do not go unnoticed. Thank you for being an incredible nurse.

Thank you so much for listening to me, running correct tests & getting me the help I needed. DHR will forever be my place to go. Valley Regional & Valley Baptist will never see me again.

Our sincerest thanks to all the staff at DHR Hospice. You all cared for my Mother for a week and a half and even though those days were filled with grief and sorrow, you all made us feel welcomed and cared for. You comforted our mother and showed loving hospitality for all the family and friends that visited. We will forever be grateful to all the staff. Thank you all again.

I want to thank the nurses and CNA’s who took care of my grandmother at DHR, they were all great! I want to especially thank nurse Sergio Vera for the compassionate care he provided my grandmother. My grandmother is a talkative and loving person so I was feeling discouraged to see her stoic and quiet. I shared with nurse Sergio my concerns and observations of her behavior to which he responded promptly and Attentive. His care for my grandmother was compassionate. My concerns were validated and heard. Thank you for providing patients and families with extraordinary care!

I have a severe needle phobia to the point that I have not received medical care at times. However, Dr. Hernandez at DHR Urology told me that I needed a CAT Scan with dye. I kept putting it off because of my fear of needles. Then Dr. Hernandez's assistant Vanessa Espinoza told me that she would be with me the whole time. Today, I had the CAT Scan and Vanessa was with me. I couldn't have done it without her. She kept me calm and I told her what I needed to get through it. Additionally, the CT tech, Sylvette Ibay, helped me by taking additional time to let me know how much longer and encouraging me. These two employees went beyond what they needed to do to be sure I got the care I needed. According to some studies, up to 20% of the population have a needle phobia with at least 10% that don't get medical treatment because of it. For instance, I don't get vaccines that I need because I need to lie down and no labs provide for those accommodations. I need to get specialized blood work but I can't find a place that will help me. I ask that you consider setting up a program that would help people that have these phobias that stop them from getting help. I would suggest that Vanessa be a part of that program. She has the personality and a talent of making a patient feel safe and, more important, that they are not a problem patient. I would be willing to give input into such a program.

Thank you Daisy for your professionalism you provided me during my visit on Monday January 7th. I recommend you be recognized for the health care you provided me.

I am thankful to Kendra for the professional health care she provide me during my stay overnight in the Critical Decision Unit. I ask that she be recognized for her attentive care provided to patients like me. Thank you Kendra.

I like to take the time and acknowledge Justin, God sent. I appreciate the humbled person you are and the services you provided for my mother. I hope your hard work and dedication is contagious with your peers. Thank you for educating me with all the procedures you had to follow to help my mother be at ease. Thank you for choosing this career and helping broken hearted families. May God give you ten folds for being the person that you are. Thank You Again. My whole family thanks you. God Bless

I just want to take this time to thank you Dr Alonzo for your heart and dedication in your profession. Hard times in life come crawling in, but when you have someone who truly cares and motivates you through the exact process and the multiple choices that one has is a true blessing. You took the time to discuss and show us the visuals and to choose the decision. You said, you don’t have to give me a response now, you can go home and discuss it and I can call you in a week or two if you wish. The day came for the surgery and you were there motivating and supporting the decision. Then, the hospital staff and nurses, the private spacious room was a very comfortable and loving environment. The different reasonable areas to have balanced meals and a variety of choices was just so convenient for family member staying with patient. Thank you, Thank you for your love, for your dedication, we Thank God daily for precious gems serving with all their hearts making a difference in this world! You Dr. Alonzo have a beautiful team serving on your behalf. That Sir makes another world of difference. Everything was communicated to you before approaching the next step. All done with caution and Love! Thank you.

CNA Isela was kind, sweet and understanding throughout our whole stay at the hospital. Her upbeat and caring attitude and personality helped ease the situation we were in. We are very grateful for her.

He is a great and friendly doctor. He is always providing support and is positive to his patients. We loved his way of being and his words of encouragement. After the surgery, he was always checking up on me on how I was doing. I highly recommend him as a surgeon!

I want to say thank you to Josie for helping me have a smooth and PEACEFUL delivery with my little one. She was so patient, caring, and kind. Never stop being the way you are, please. Thank you so much!

I want to express my sincere gratitude to the nurses who took such diligent care of me at DHR. They were compassionate and very skilled at their jobs, even to the point they were anticipating my needs. I told my daughter that I was in pain, and less than 10 minutes later in walks Audrey with pain meds and I hadn't even called her to ask for anything! Amazing team. Thank you so much.

Ruby answered call light promptly with a smiling face. She was always accommodating no matter how trivial the request.

Thank you for helping me today. Your time and advice is greatly appreciated.

Thank you for being so helpful and caring.

Lizzie is originally from Cuba. I asked her because she has an accent other than most Valley natives. I asked her if she was in health care in Cuba. She told me she was an architect in Cuba. She told me she loves being a CNA and helping people She was thorough and organized in her care and very upbeat and cheerful. It was a pleasure to have her care for me.

I could not ask for a better physician. He has never given up on finding a cause for my pain and discomfort. He is always willing to listen and is positive and understanding. This in turn elevates my mood. I truly appreciate Dr. Villarreal. Thank you.

Daisey made sure the tray was set up and easy to access. She removed lids and assured the patient and room were comfortable. Excellent customer service.

Teo is an excellent RN. He steps up to do all patient care. He does not call a CNA to take patients to the bathroom or to change bedding or clothing. A RN in all his actions. As a RN myself, I applaud him. 👏

I would like to thank all of the Dr's and nurses that attended to my medical needs. On Wednesday I came in with a very serious bacterial infection and from the start in the Emergency Room I can't remember the Drs name, but she was the first to attend to me. Amongst others that I can remember that need recognition is RN Joe, nurses Jessica, Alondra, Dr. Mendez, Dr. Aguilar and so many other nurses and people from maintenance and customer service that kept checking in on me to make sure I was being taken care of. This was all God’s doing and I thank you from all from my Heart.

Thank you, gracias, adios 👋😚🙏🏼

EXCELENTE ATENCIÓN QUE RECIBÍ DE JONATHAN, UNA PERSONA CON BUENA VOCACION, NOBLEZA Y EMPATIA. ES EL MEJOR ENFERMERO QUE ME A ATENDIDO EN MI VIDA.

She was very friendly and helpful. She was quick to assist and provide info to all the patients family. She even provided blankets to a person who fell asleep and was cold. She always had a smile regardless if the family member was upset. She kept me up to date on my wife's surgery even when I didn't ask. She is going beyond her job to make everyone be comfortable. She deserves to be recognized. I felt like returning to the waiting area.

From my entire experience with my Baby, you made us feel appreciated. You are such a great person and are so good at what you do. Thank you so much.

One of the best experiences I’ve had with DHR. I’ve delivered here three time and Tanya was one of the best nurses I’ve had! She is very attentive and is very compassionate. You can tell she loves what she does. I felt very safe and comfortable with her. I was very nervous to receive the epidural, but with her by my side, she calmed my many nerves. Great nurse!

Me ayudaron y me cuidaron bastante, súper agradecida por toda la atención y cuidado que me brindaron.

Huge shout out and thanks to Jesus, “Jesse”, for going above and beyond during my mom’s hospital stay. He made her feel safe and brought a smile to her face. So so incredibly thankful for you, Jesse!

I just want to give thanks to the best nurse ever. I was in the hospital for a while and she was the best!! She is very caring and always checks on her patients to make sure they are doing well. She always had a way to make me laugh when I was so sick. She is a great asset to DHR and should be recognized for her exceptional work!! If I ever have to go back I hope she’s my nurse again!!

Martha ❤️ was my first labor and delivery nurse, her calmness, confidence and overall attentiveness was amazing! Tanya was one of my labor and delivery nurses and made my experience here at DHR honestly the best! I could tell she was there to care FOR ME ❤️ I felt so protected with her by my side delivering my baby. It felt like I had my mom by my side 🙏🏽 you can tell she’s there to do right by her patient, she didn’t seem distracted & was 100% attentive to me even though I knew she was busy I never felt like I was being forgotten❤

Thank you for the time and explanation for my issues Dr. Medina

Excelente trato, de las mejores enfermeras que me han atendido, muy amable y atenta todo el tiempo ✨

We would like to thank the day and night team in CDU for the attention and care my wife received, she came in for gallbladder pancreatitis. From the moment she was admitted, till we were discharged, they all did a wonderful job in caring for her. The nurses were very thorough in explaining and answering any questions we had. Always asking how my wife was doing and if there was anything that she needed. I am sorry because I might miss some names or misspell some: Miguel, Charge Nurse – Damian, RN – Karla, LVN – Andrea, RN and CNAs - Ana, Joshua, Bri, Gracie, Magali and the two clerks Tania and Nayeli. Thank you and God bless you for the service you all do.

Jaime the OT and his assistant Elsy who worked with my dad on getting him to start walking. They were small steps but very promising. Isela the CNA was very kind to come and change my dad’s bedding even before we requested it. Very kind and patient with my dad. Kacie CNA was extremely kind and so patient with my dad she never made us feel she was rushing us to get my dad changed or with any assistance he needed.

Nurse Marcela and asst. nurse Rebecca were phenomenal!! They were always so kind and cheerful when they came into the room. Very patient with my dad and very caring. We truly appreciate their wonderful work ethic. Thank you!!

👏👏👏 to Saul my CNA room 4121. During my stay he really brought a smile and cheer every time he came to check in on me. He did his job with pride and for that reason I want to recognize Saul. Buddy, keep that positive and cheer attitude. You made a difference during my stay at DHR.

Fatima, thank you for providing me the best care while I was in room 4121. I am grateful in you explaining all the medication provided to me during my stay. Your concern is greatly appreciated for my recovery. Thank you Fatima.

I would like to recognize Aleta RN, for the professional health care she provided to me during my stay room 4121. I am grateful to her for her cheer and positive attitude for my recovery. Aleta, thank you.

I want to recognize Cecy CNA for the care given to me while in room 4121. She is not only a CNA but great interactive with her little stories while still doing her work. She made my wife very comfortable, always offering coffee ect.. Please recognize her on our behalf.

I am very grateful to recognize Amanda Ramirez for her professional care she has given me the three days in room 4121. I recommend employee recognition bestowed to her.

I delivered my baby two weeks ago at DHR Health and I couldn’t have asked for a better service. Nurses are very experienced and caring. Thank you!

I would like to thank Mariela (nightshift RN) for her services and great bedside manners. I appreciate it from the bottom of my heart that every time I would call her for pain medication or anything else she will be so quickly accessible and eager to help out without questions. Thank you, Mariela for your great disposition. We need more nurses like you👍🏼👏🏼💕

I am so happy with Ms. Avalon (nurse). The best nurse on nights, especially when I was in pain, I'm so thankful AMEN

Justin, thank you so much for your kind and helpful nursing when I was in Room 102.

To ALL DHR employees from housekeeping, security guards, Guest Relations, RN’s, CNA’s and volunteers, each and every one of you deserves to be recognized. You all make DHR stay operational and successful! Thank you from your patient, Marina Torres her daughter Anna Sanchez and her son Marco Sifuentes

My mom and our family would like to express our gratitude to Dr. Martinez for a job well done on her CABG operation. We wish you all the best and may the Lord continue to bless the entire DHR staff!

My Mom would like to express her gratitude to Sergio during her stay. Sergio made a big difference in her recovery and was happy to have had him as her RN as well. My Mom has nothing, but good things to say about him. Thank you Sergio

My Mom wants to express her gratitude to Shannen for taking such great care of my Mom during her CABG recovery. Shannen was very kind, loving, and supportive. She made my Mom feel not just as her RN, but her BFF! My Mom is extremely grateful for that.

My Mom wanted to express her gratitude to Martin for his kind and caring attitude toward her and not to mention his great sense of humor! It made a big difference to my Mom to have an RN make her laugh. Laughter is the best medicine! My Mom and I want to say Thank you Martin

My Mom wants to express her gratitude to Alma for assisting my Mom during her hospital stay. My Mom also enjoyed her conversations with Alma and giving my Mom motivation and encouragement. Very grateful to Alma

My Mom wants to express her gratitude to Juany for her attentiveness with my Mom’s needs. Juany ensured my Mom was comfortable during her stay. Juany also rearranged furniture to make life easier for my Mom to get around and also took it upon herself when overhearing my Mom needed to be moved to an air mattress, but were on backorder. Juany took the time to check other vacant rooms for the air bed, thanks to Juany my Mom did not have to wait until the next day for the air mattress bed. My Mom and I are forever grateful and want Juany to be recognized for her attention to detail and problem-solving skills!

My Mom wants to express her gratitude to Roxana for her kindness and for being so patient with her. My Mom is very grateful for Roxana’s care while showering, and when needing help to get out of bed and her recliner chair. My Mom will always be grateful for Roxana’s care. Much gratitude!

My mom wanted to express her gratitude towards Ernest (Ernesto) for his compassionate and loving care while in the ICU. She said she will forever be grateful for his kindness. With much gratitude from Marina Torres

We’d like to thank Jesse and Isela for taking such good care of my grandmother. We appreciate everything they’ve done for making her stay so much more comfortable.

I want to thank them, they took really good care of me. They were patient in making sure I was feeling okay. Anytime I felt pain, they would come to the rescue and help me out anyway they could. Thank you very much. I really appreciate you guys :)

I want to thank all my nurses who took care of me since the start. Every single one of you were the sweetest ever I felt so loved and cared for. You girls have the sweetest souls and are the strongest for doing all of this.

I feel compelled to write to you being, that I was given the royal treatment on my previous visit to DHR Urgent Care (1421 N. Col. Rowe, McAllen). I was seen by Dr. Donald Tucker. This doctor not only was nice, kind and friendly but his bedside manner was SUPERB!!!!! The staff such as Brianna, John, Brenda, and Margarita also displayed exceptionally!! It has been said that customer service can make or break a business. In this case, Dr. Tucker and his staff are second to none. I felt like I had to allocate extra levels of concern being that my expectations at this Urgent Care were certainly realized!!! Thank you DHR for being selective when choosing your employees and thank you, Dr. Tucker for making my day! Best, ME Rivera

Thank you both so much for taking care of my husband , he has been in DHR so many times but this time you both went above and beyond on making him feel welcome and was well cared for. It's so wonderful we have caring nurses to care for their patients. Thank you so much. Mr. & Mrs. Jaime Garza

I wanted to thank Nurse Rosemary, she did an exceptional job caring for my uncle during his last day at the hospital. She originally works on the 4th floor and was covering on the 3rd floor that day. She is very caring and attentive of her patients, and answered all of my family's questions considering how understaffed the 3rd floor was during my uncle's stay. She is an amazing nurse an I am thankful for her and all of her hard work. She is someone who genuinely cares about her patients and it shows. Again thank you so much Nurse Rosemary for being an amazing nurse, anyone who has you as a nurse is very lucky.

Cecilia did an outstanding job taking care of my father during his stay. Thank you very much.

My brother was fortunate enough to be assisted by the ladies and gentlemen of SICU. The warm attitude and positive vibes made a terrible situation a little more bearable. Carlos, Kelly, Sophia, Apryle, Sammy, Raquel, Rebecca, and Donny are just of the few people that we interacted with and were of immense help. Their attitude kept things light and friendly, which was exactly what he needed. The doctors were great too, from Dr. Gillete to Dr. Riley and one doctor even felt and showed a degree of emotion that made our decisions a lot easier. His show of empathy made my brother feel at ease with all decisions he had to make. We appreciate all of you!!

I want to express my sincere appreciation for all the employees on the 4th floor South Tower. My brother was admitted to DHR about a week ago and he has many healthcare issues that present great challenges to healthcare workers. Saul Zamarripa (CNA) was assigned to my brother the day I visited him on 4/19/24. Mr. Zamarripa displayed the outmost professional attitude and provided my brother outstanding care. Having been in the healthcare field for over 35 years serving in management positions, I would commend you for having great personnel such as Saul. Please give my greatest gratitude to this outstanding individual.

Thank you Gladys for your care and concern for my well-being as I recovered. The respect and professional manner you exhibited was excellent.

Thank you for your service and your help! You were one of many who made my stay great despite my surgery!

Merrie was kind and patient during the most painful time after surgery. It meant a lot to me to be seen and heard. She was the best!

Cristian was kind, patient and was there during the most painful moments and he truly conveyed his care and concern. There are not enough positive adjectives to give your staff praise. They went above beyond. Everyone I met including housekeeping and food service were kind and helpful and treated me like a human being with respect and professional care. Thank you for making my stay better.

Just a little history, my father had a stroke and he is 92 1/2. He has never stayed a day in his life in a hospital. The care he received at DHR Hospital and DHR Rehabilitation Hospital was phenomenal. I know the names of a few, Julian was a CNA, my father really enjoyed him and even on a day my Dad wasn't his patient, he would come by to say hi and check on him. Nurse Fe Corazon V is the nurse that stands out the most, she was very personable and open to explaining things to us, my dad really beamed when she came into the room. I will say all of the nurses were great. OT therapist Joseu was friendly and efficient in the way he worked with dad and gave him confidence to fight and get better. Mercy the PT therapist and her trainee Miranda were extremely special to my dad. They made him feel like he mattered and wasn't just a patient, he was a person, not just that they were doing a job. The encouragement and caring they gave him was top notch. My dad and the rest of us in the family felt like they were giving him such personal attention and made my dad extremely happy everyday even though they were working him hard. We wished they could come home with us. I really have to acknowledge the female Security guard, I don't have a name, but she was very friendly and even helped me get my mom in the car after visiting my dad. The woman and the men at the front desk always had a smile and a friendly comment. My dad was at the Rehab Hospital for over a month and everyone got to know us and made all of us feel happy that our father/husband was in this Rehab Hospital for his care. I'm not great at expressing myself, I'm tearing up thinking about this place and how wonderful everyone was. The special gatherings were a bonus and helped make his hospital stay more pleasurable for all of us. My dad was even voted the Valentine Day King. I actually wish my dad could have stayed longer for his OT and PT. I truly believe that the care and service he got while there helped him way more than coming home, I think he misses everyone. He starts his outpatient PT and OT next week and I hope it perks him up as much as it did at the Rehab Hospital. Thanks again to everyone there, I hope everyone gets to see this review and knows how much we appreciate them.

Of all the physicians, including endocrinologists, that I have seen for my Type II Diabetes over the last 30+ years, Dr. Naranjo has helped me to gain control over my blood sugars more than any other. What impresses me the most is her tenacity. She does not give up on her patients, which helped me to resume my fight against diabetes. She reminds me of my college Algebra professor, who would try many different doors to understanding for her students as she wanted all of them to succeed. If one method did not work, Dr. Naranjo was willing to try one after another until my A1c came down to 6.8 from as high as 10.2. Not only did she care for me as a patient, she ushered in a great deal of hope, hope that had pretty much waned to the point of sheer complacency. I gave up, letting go of all efforts to fight this silent killer. I will forever be grateful for Dr. Naranjo’s intervention. My blood sugars are now under control thanks to the treatment protocols that she implemented.

I give special thanks to Denise because she immediately started my treatment as soon as possible. Her service is very fast, friendly and she gave me the instructions when I got discharged.

I want to thank everyone who took care of me during my stay at DHR , I was on the second floor and everyone (doctors, nurses, cleaning ladies, aides) was so helpful and super kind. The physical therapist Jaime was extremely helpful and patient in showing and telling me how to use the walker and exercises to do. What I really loved was they weren't ashamed to use the name of God and blessing me. At times like these, it is so important to acknowledge our Creator and share the Word of God. God richly bless the works of your hands.

We want to say HUGE thanks to Robert Alfaro & Erika who treated my father in the ER. Robert has been a reassuring presence since we have had multiple ER visits since December 15th. It is evident he truly cares about his patients and their families. We appreciate this level of support. When Robert has been the nurse, we have felt our concerns are heard and addressed. It is a different level of ease and comfort when you know the people treating you truly care. You have our sincerest thanks and gratitude! He is a healthcare hero! Thank you!

My husband had to come to the ER after battling constant fever and chills for 3 days. From Triage all the way to being admitted, the ER crew took such great care of him. All of them were attentive and caring even though the ER was busy. Our nurse was always nearby. Even though she was busy, she made the time to round on all of her patients including us and asked if we needed anything. Other nurses also came by to give her support should she need it and they also asked us if we needed anything. The room was clean. The bathrooms were clean and we were given bottled waters. Dr. Munoz walked us through the care plan. Nothing was left amiss. Kudos to the ER team! Keep up the good work.

After very extensive research I decided to have my cancerous prostate removed by Dr. Alonzo. It is the best decision I have ever made. His technical expertise in performing robotic surgery is the best there is. We are fortunate to have someone of his caliber in McAllen. He was very through thru out the process and cared enough to take the necessary time to make me feel at ease throughout this difficult time for myself and my family. If anyone ever has the need for this type of surgery I highly recommend Dr. David G. Alonzo. There is no one better.

I am very happy that I was referred to Dr. Castillo. I have been seeing her since March 2023 as my glucose was out of control. Right away on my first visit she prescribed 2 glucose medications to help control and get my glucose in range. At this time I was on 2 insulins and metformin. After about 3 months she stopped my insulin and my A1C has been under 5.7 for about 6 months. I currently only take the 3 glucose medications. I'm hoping my next visit I'll have more good news and maybe less medications. I feel so much better and my glucose is between 99-127, no more 300+ readings. She actually listens to her patients and you can tell she cares. Thank you Dr. Castillo.

I’m writing this letter to give gratitude to the staff of DHR-Brownsville, DHR-Edinburg and especially my Surgeon, Dr. Cera Kroenke. On May 21, 2023, I was guided by God and family to the Emergency Room at DHR-Brownsville, and luckily there was no wait time. I was given a diagnosis immediately and they were very attentive to my care. I was a patient there from May 21-25, 2023, and the medical staff from the emergency room and second floor, all the nurses, the radiology staff, and the doctors who attended to me were all amazing during the time I was there. My case was given to an extraordinary, caring, and friendly surgeon, Dr. Cera Kroenke. I remember when she walked into my room, she was determined and had her mind set to discuss what exams would be needed and the possible plans for moving forward with my diagnosis and care. When she returned, she explained what was found, what needed to be done and I’d be transferred to DHR Edinburg to continue with my care. When I arrived in Edinburg, her team made me feel secure. I knew that I was in the right place, and God gave me peace that I’d get the best treatment possible. The attentiveness and professionalism of Dr. Kroenke and all her team were always on point. I was so ill that I needed emergency surgery while I was under her care. She never failed me; her knowledge and professionalism are exceptional. She kept me aware of my diagnosis, treatments, and aftercare, and I knew when I’d return for my reversal surgery, I would be in the best hands possible. On November 10, 2023, I had my reversal surgery, again with Dr. Kroenke. I thank God for blessing her with skilled hands, exceptional bedside manner, for being so caring, understanding and being a gifted surgeon. I’m feeling great, I’m back to my normal self and I’m ready to get back to my fourth-grade students to continue my teaching career. I thank God everyday for all my blessings, but especially for putting Dr. Cera Kroenke in my path. DHR is lucky to have such a tremendous, caring, and skilled surgeon working for you. Eternally Grateful, Dolores N. Gracia

Yahaira did an amazing job taking care of my mother. She was thorough and didn’t rush anything. She explained medical course treatment and was there for my mother when she was anxious about her stay there. We need more nurses like her.

Thank you for being so awesome with my dad Ramon Villanueva. You and partner Jonathan did amazing caring for my father.

I'm writing this review on the eve of Thanksgiving because I'm so thankful for the service I received from DHR Health (Neuro-Therapy Institute) located at 4500 N. 10th Street, Suite 400, McAllen, Texas 78504. I want everyone reading my post to know how special of an employee you have working at your facility. I was directed to go to this location for physical therapy. I was in a lot of pain and very irritable because no one really gave me any relief from the agonizing pain I had in my neck. Sanjuanita (SJ) was assigned my case. The day we met I wasn't really in a good mood. SJ asked me several questions about my pain. SJ applied pressure to the area where I was hurting (deep tissue massage) and I instantly felt relief. SJ was so kind and understanding of my situation. There are no words to explain the outstanding care I was given. In two weeks, I was amazed at the treatment I was receiving from SJ. Finally, someone who really listened to my concerns. I have been discharged for several weeks now. I wanted to give a review about SJ on a daily basis, but I can only write one review. I'm so thankful for the service I received from not only SJ but the staff working at the clinic. Natalie was awesome and made my appointments work around my work schedule. Thank you SJ for all you did for me. I pray God will always keep you and your family safe. You are definitely heaven sent. Bless you for what you do. May you and yours have a safe and blessed Thanksgiving. Thanks to SJ, I'm pain free now.

I wanted to thank NICU for their very hard work. I will forever be appreciative for the nurses who cared for my baby and were the best in doing so. Jason, Sarah, Rebecca & Marlene. Thank you so much! And also to Dr. Honrubia for his hard work as well!

We are very pleased with the service that we received from Dr. Taggarse. My husband and I are so grateful for the detail he took on my husband.

I just recently had an ablation and a pacemaker inserted in my chest to correct my heart issue 10-16 and 10-17. My doctor, Dr. Ruben Mohme, made my very, scary heart condition bearable with his compassion and genuine bedside manners. He is the best Doctor I have had in my numerous medical conditions I have endured.

Thank you for helping me feel so comfortable and for being true. Don't ever change.

Remi was very thorough in her explanations and was constantly changing my pads/sheets to make sure I was as clean and comfortable as possible. Great bedside manners & her coaching through my labor was helpful, effective, and she was patient.

Thank you Lydia for incredible bedside manners and making me as comfortable as possible during my stay while I had my last baby. I’m happy to have had Lydia for the time that I did.

Best care from these employees at DHR. DHR has top notch Nurses and CNAs. God Bless all employees at DHR and all personnel.

Thank you to all the doctors, nurses and CNA's of the Mid Tower 3rd floor, and the Radiology department that provided services to my mother. She was admitted for Kidney failure; she was afraid, and nervous of being in the hospital but with your compassion, your humbleness, your knowledge and your care, she was able to trust and was able to overcome her fear. I appreciate all you did. Thank you for loving what you do; when you love what you do, you give the best of you and you did. We are very grateful that she was taken care of by great medical team. Thank you Marlene RN, Areli RN, and every staff that took the extra mile to make my mother's stay as comfortable as possible. May God continue to bless you with a humble, compassionate, and caring heart. Continue doing a great job! With gratitude and appreciation, THANK YOU FOR BEING AWESOME!!

Dr. Cruz is an exceptional Doctor and has an extremely talented, friendly and courteous staff. I would like to give Veronica Cano an extra shout out and show my appreciation for all the time and phone calls she made on my behalf to assist with my prescription.

Grateful for everyone there including Dr. Manuel Espinosa. Thank you for taking care of me. Awesome place to go when you’re sick. I love this place, everyone is so nice, respectful and so professional. I will keep going. Thank you DHR.

I had my first CT scans today, since Dr. David Alonzo removed my cancer in surgery in May of this year, and Sylvette was my Technician. She was very kind and thoughtful as she setup and positioning me, checking frequently that I was okay and not in pain. She was quick but checked with me every step, and even supporting my sore arm making sure to check that I was comfortable before continuing. I truly felt safe and comforted in her fine care. She is an Angel, and I thank God for her in my life.

I recently visited the ER due to some pain. However during my brief time in the ER I was fortunate to see the professionalism that Mike Garcia (LVN) exhibited while interacting with patients including myself. I got the chance to witness Mr Garcia working with his heart on his sleeve, top notch professionalism and empathy. His willingness to help in my opinion goes beyond the scope of good customer service and job responsibility. He clearly brings honor to himself and the whole DHR family in this way. I'm happy I had the chance to share my experience voluntarily in regards to Mr. Garcia.

I'm thankful for the friendly and courteous attitude of both Sam and Elizabeth who attended me during my MRI. They were consummate professionals who put me at ease and made what could have been a somewhat stressful procedure easy. Blessings to you both as you continue to offer your gifts and skills to other patients!

Miss Anna siempre estuvo al pendiente de cada necesidad que tenia mientras esperaba a mi bebe. Con mucha paciencia me explico todo el procedimiento y la experiencia se le hacia notar. Gracias Miss Anna por su gran servicio y atención.

Miss Susana fue muy agradable en el poco tiempo que me estuvo atendiendo en Antepartum. Su servicio y amor por su trabajo es muy notorio. Gracias por hacer el proceso de parto una experiencia agradable.

Excellent treatment of the nursing staff as well as the doctors during my hospital stay.

Tony assisted me and my daughter in a very welcoming way, he explained everything very clearly and was very professional and caring at the same time. Tony took the extra steps to get me situated to get my exam done since I was unable to get it done at the center where he was at. He made sure that my paperwork was transferred over and we were able to get the MRI done the same day. Employees like Tony should be recognized for his experience and excellent patient care. He made me feel like family. Thank you Tony Fiscal may you continue to help other patients just like you did to me and my family.

Agradeciendo la buena atención de CNA Rosa en gynecologia que estuvo al pendiente en todo momento de mi y se preocupó por mi esposo en ofreciendó cobijas y almohadas para que el pudiera descansar. Muchas gracias Rosa por tu atención.

I want to give the highest of compliments to Erika RN from the Antepartum wing. Erika’s bedside manner, skills, compassion & care are so evident in what she does. This is my second stay in AP & she has made my experience so comforting with her gentle yet meticulous care. I will forever be grateful for her treatment towards me here during my stays.

Quiero agradecer a la enfermera Ana, del departamento de emergencias, por su amabilidad y calidez en un momento de angustia que estaba pasando por un accidente que tuvo mi bebé. ¡Gracias Ana!

On behalf of my sister, I would like to say thanks to Grisel, night nurse, for taking care of her. Really appreciate her patience & compassion. Keep up the good work.

Thank you so much for your care and helping me heal!

I am so grateful for the care and support that I received. Doctor Marshall Gillette showed patience and listened to me. He encouraged me to ask questions and answered them clearly. His staff is kind, compassionate and made my experience very pleasant. I can't thank them enough. BIG pat on the back team.

Estuve internada desde Mayo 28 hasta Junio 2 de 2023, y quiero agradecer y reconocer el buen trabajo desempeñado por algunas de las auxiliares de las enfermeras. Rubycela, Samantha y Alondra. Ellas a pesar de mis malestares hicieron que mis días fueran menos dificiles, dandome un trato calido y amable, y algo que hay que destacarles es que cuando se les presenta una circunstancia ellas buscan la manera de darnos soluciones y no se quedan de brazos cruzados, ojala DHR pueda reconocerles el profesionalismo y la calidad humana de estas personas!

Giselle at the Urology Institute with Dr. David Alonzo, has gone above and beyond in her care and support before during and after my bladder cancer diagnosis and subsequent treatments. She is an exemplary individual who is sincerely caring and kind. I am thankful for the opportunity to experience her care and ethical dedication.

Dr. Carlos Garcia Cantu and his staff. Wonderful experience. People smiling and caring.

I am so grateful to have come across Melissa from Infusion at the Advanced Care Center. She is the true definition of a compassionate caring nurse that goes above and beyond for her patients. She is truly one of a kind and I will always be grateful for nurses like her.

Norma from Rheumatology has the best patient care ever. Every time she sees me, her first reaction is to say hello and her eyes squint so I know she’s smiling behind her mask. She always explains things to me in a way that’s understandable and makes me feel like I am important every time I have an appointment. I love Norma!

I want to thank all of the nurses and staff that work at the Outpatient Infusion Center for their continual kindness, calmness, caring, efficient and overall excellent health care for each & every patient. They carefully explain procedures, remembering & acknowledge patients by name, wishing us a good day and overall everyone is happy & the environment is uplifting by their attitude and service. So many people only give "bad" comments for poor service, which happens in so many areas of retail stores, doctors offices, businesses, etc., but don't take the time to give a "Excellent" review when it is due. They deserve a "Well Done, Excellent" review for not only doing their job, but doing it above & beyond.

This is a message of gratitude for the physical therapists and physical therapy assistants at the DHR Neuro Therapy Institute. I took my mother there for evaluation for a chronic condition and deconditioning after a bout with COVID. They were courteous, respectful, patient and kind. She feels much improved and much stronger because of their help. I can't thank them enough for their expertise and professionalism.

Alonzo Flores was a very patient nurse. I do not like IVs but he was so gentle and I did not feel a thing. Alonzo made me feel comfortable and took away my nerves.

Renan RN, Cris and Mari CNA's make an amazing team and work very well together. Their attentiveness to the patient make my stay at DHR that much special and memorable. Thank you for having them as an asset to DHR.

We want to thank DHR NICU level 3 nurse, Christina, for her excellent patient care when our newborn was transferred to the NICU shortly after delivery. Christina was so kind, patient, loving, and truly made us feel comforted during our NICU experience. We are ever so thankful and grateful for the top care she provided our daughter and the assurance she provided us. Thank you, Christina, you will always be a blessing to our family!

My family and I want to say thank you from the bottom of our hearts to the entire staff from the Emergency Department, and ICU, as well as the 2nd-floor North Tower and 4th-floor South Tower departments for the exceptional care that was provided to my father who fell ill on Christmas day with complications that could have led to his death. My family and I were frightened to the core when my father ended up in the ICU fighting for his life, the nurses in the ICU especially Kim and Sarah as well as all the physicians, residents, hospitalists, techs, CNAs, housekeeping, I literally want to thank everyone for their compassion and the love they showed to my father and my family and me when he became ill. My family and I did not know what to expect, and the mixed emotions that overcame us was definitely a challenge for all of us mentally. Although my father will be on dialysis quite possibly for the rest of his life, the care that was provided to him was phenomenal. I work for decision support at the Del Prado building as an entry-level data analyst, and also want to thank my director Sam Salinas for understanding what I was going through and giving me the time off to spend with family. DHR is family, and we are forever blessed and grateful that my father received the care he needed here and is now home recovering. From the bottom of my heart to anyone who assisted my father and family, simply because I don't want to leave anyone out who assisted in caring for him during his time at DHR, THANK YOU! You all are the best!

I want to say thank you to Ruben in Lab for the attention and most of all expedited work he does. In and out in no time at all. Very light handed with the needle and great people skills. I will recommend for sure. I think I just made a new friend. Thank you All for your hospitality. Merry Christmas Everyone. Your patient From Now On. Eduardo Corona Thank you.

Ben took care of my mother Carmen x 2 nights. He, at his young age, was one of the most compassionate, knowledgeable and thorough of all the nurses that took care of my mother while she was at this hospital for over a week. I don't see nurses like him often. I told him this while I was there but I wanted to share this with his peers and management to recognize him for doing a job well done. Thank you Ben!!

Excelente personal siempre atendiendo de lo mejor a sus pacientes. 😊

Excelente atención y servicio muy amables 😊

As a retired Physician and previous member of DHR, I have no words to express our Gratitude to Doctors and personal staff of Emergency and Medical unit. It was an excellent service, Starting on my arrival Cristina Perez. Thanks is not enough to describe her professionalism and service given to me. Then the Emergency nursing, Regina as I recall name and all members there, Dr. Cortinas and the Hospitalist Doctor. The members of the GI unit and CRNA that assembled all equipment to render the service at ER unit. Dr Arturo Suplee Rivera, Dr. Azif Zamir who was outstanding since answering my initial call. Dr. Murthy Badiga (my Dear Friend and personal Physician that wisely and kindly gave Dr. A.Zamir to follow me on His coverage). A dear nurse that assembled the GI monitoring cry with me after recognizing that I delivered His children 26 years ago. Then after procedure, Nurses at Medical Unit, Ben, Juanny and all members of the shift. They gave us an excellent service. But the Best impression was that Nurses and Physician Staff including all, I saw that they treat everybody with professionalism and compassion. Cynthia from UTRGV nursing and his Nurse in training were outstanding. So, After 2 years of retirement I realized that DHR have a tremendous improvement in quality and Evidence Base Medicine. Getting personal with love about Their career make a difference. Thanks to everyone and GOD Bless You ALL!!

Thank you so much to the NICU great people and my baby is doing great

A big thanks to the RN's and CNA's on the NSICU and the 3rd floor for taking the best care of my mom. Everyone has been amazing and provided the best care.

I want to personally thank all the wonderful physicians who went out of their way to help my family over the past several years. First with my mother's multiple admissions and heroic measures taking care of her at the end of her life. And now, for the past few months with my brother. The care that my family has received has been above and beyond. I want to thank personally Dr Cardenas and Dr Zamir and all the other physicians who attended to my brothers needs.

I would like to reach out and thank a special nursing student that went above and beyond her training and care responsibilities to help my mother . This student Barbara Bautista is definitely in the right field with her patience and thoughtfulness. I know her caring for others will go along way.

CDU-wanted to acknowledge Sylvia m., Oscar who went way over their call of duty very knowledgeable, kind hearted, patient they r in the right field of work.

I took my mom it the ER with a broken arm on Sunday. There we were helped out by the liaison, Melissa S. She was very helpful and attentive. She went above and beyond in helping not only my mother but almost everyone in the waiting area. We are so grateful for everything she did.

I would like to thank all the Nurses that have taken care of me whenever I have been hospitalized at DHR. I have been hospitalized due to UTI and other health issues and the RN and LVN Nurses have always been there for me to help me through my stay at DHR. I also would like to thank all the technicians who have to do X-rays on me, and they are very professional and courteous when they perform the X-rays on me. Overall, if I ever have to be hospitalized again in the future, I will want to be at DHR. Thank you again for being very courteous and professional on your jobs. Keep up the great work!!

I want to tell you about a very good Nurse named Lorena Rico. I had the pleasure for her to be my nurse and she was the best, very attentive, great patient care, super nice, just felt like home. Stayed at hospital for 6 days and it was the best nurse service at all times and great food. Thank you all once again for making me feel the best that I could!!

I am grateful for Dr. Palacios, endocrinologist. Me and my son have both gone to him and he's always patient, caring and certainly knows and understands our side of life. Thank you Dr. Palacios.

I would like to THANK Dr. David Loyola and the nurses and all the staff for saving my wife's life on Monday. I will never be able to Thank you enough

Would like to thank the entire team that assisted my son. Dr. Gillette and his entire team were outstanding and provided excellent care. To the nurses that cared for him day in and day out. Thank you for your dedication (RM. 315) - Gina, TJ, Jennifer, and Arcelia you guys are awesome.

I would like to thank all of the wonderful nurses that work at DHR Health. My son was recently a patient there and all of the staff were kind, professional and considerate. Overall, we had an amazing experience!