Patients & Visitor Services
Your Community Hospital
We’re not just a hospital; we’re your hospital — founded in the Rio Grande Valley to fully serve Rio Grande Valley residents. Whether you’re a patient or a visitor, we’re here to provide you with the best care, during every encounter.
Excellent service starts the moment you drive onto our campus. Before your visit or stay with us, please take a moment to learn more about convenient parking at DHR.
Excellent Encounters Start Here
Helpful Information
Learn what you can expect when you’re a patient or visitor, including details about guest services, interpreter assistance, our helpful DHR ambassadors and much more.
Hospital access
For the
safety of all patients, visitors and team members, the hospital’s Safety and
Security Department patrols the campus 24 hours a day. Every night at 8:00 PM,
doors into the hospital are locked. All doors locked at night will be unlocked
at 5:30 AM the next morning. After 8:00 PM, visitors will be able to exit the
hospital but will not be able to re-enter. The emergency entrance is the only
door that stays open.
Security Escorts
A
uniformed security officer is available to escort you to the parking area after
dark. To arrange an escort or to report any suspicious activity, call the
Security Department at (956) 362-7911.
Parking
Guest Services
You’re why we work to balance modern technology and good, old-fashioned care. Our goal is for your stay with us to be as short as possible and your recovery complete.
ATM
A 24-hour
ATM is located on the first floor of DHR Health and at the Women’s Hospital
near the main entrance.
Dining Options
Renaissance
Café, the hospital cafeteria, is located on the first floor of the hospital. It
is open Monday through Friday, 6:30 AM to 8:00 PM and Saturday and Sunday, 8:00
AM to 5:00 PM, except when temporarily closed for cleaning and maintenance.
There also is a Starbucks on the first floor.
At the Women’s Hospital, the main cafeteria is located on the first
floor and offers buffet-style and grill selections and a coffee shop. It is open
Monday through Friday, 7:00 AM to 8:00 PM and Saturday and Sunday, 8:00 AM to
5:00 PM.
Meals and nutrition
DHR offers patients a selective menu. A Nutrition Ambassador will visit every patient to read menu choices before each meal. Menus are tailored to meet your special dietary needs based on your doctor’s orders. Our primary goal is to ensure you are satisfied with food and service you receive. Please call us at extension 7800 if we have not met your needs.
Electrical appliances
Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, DVD players, computers and other devices are not allowed in patient rooms. You may use only battery-operated devices.
Fire safety
Every so often we have fire drills. If you hear an alarm, stay where you are. If there’s an actual emergency, hospital staff will let you know.
Gift shop
We offer guests a gift shop located in the lobby of the DHR Health Women’s Hospital. It’s open seven days a week from 8:00 a.m. – 8:00 p.m.
Mail and flowers
Mail and floral arrangements will be delivered to you by Guest Relations. Please note: Flowers are not allowed in intensive care units (ICU), and latex balloons are not allowed in the pediatric unit.
Outgoing mail may be taken to the nurse’s station or given to your attending nurse. If your mail comes to DHR after you’ve been discharged, we’ll be sure to send it to the home address we have on file.
Suggested Vendor:
Pastoral care
The
Pastoral Care Department provides spiritual and emotional support for patients,
families, friends and DHR Health team members. To contact the Pastoral Care
Department, dial (956) 362-7270.
Smoking
Smoking is allowed in limited areas.
Valet parking
For your convenience, we offer free valet parking. You may access this service by driving up to the main entrance on Dove Avenue. After hours, call Security at 362-7911.
Vending machines
Vending
machines are located throughout the hospital. Please ask a DHR Health team
member if you would like to know where the closest vending machine is located.
Infection Prevention
Patients and visitors at DHR Health play an active role in preventing infection. Here you will find an assortment of educational materials to help you and your family become more informed about your role in infection prevention during your stay at DHR.
Handwashing to prevent infection
Flu prevention
Preventing infections after surgery
C. Difficile
Gram-negative germs
MRSA
Central line associated bloodstream infection
VRE
Special precautions
Safe water guidelines
Interpreter services and language assistance
We understand the diverse needs of
our community and want to go above and beyond for every patient. Our
interpretation and language assistance services at no added cost.
For more information, please call Interpretive Services at (956) 362-7258 or the DHR Health House Supervisor at (956) 362-7638. You may also visit the Patient Experience office, which is located on the first floor of the Main Hospital from 8:00 AM to 5:00 PM, Monday through Friday.
Patient Home Medication Initiative
When patients are admitted, we encourage them to bring their own medicines from home, stored in their original labeled containers. When you use your own medicines during your stay at the hospital, you’ll be able to leave with the same medicines, new prescriptions or both. This approach helps us make sure you’re taking only the medicines you need and will have the best health outcome from your stay with us.
Guest Relations
Ambassadors are located throughout the
hospital and can be easily identified by their red blazers. They are available
to help you locate a patient’s room, escort you to your destination in our
facility or answer general questions about DHR Health and its services.