Patient Feedback, Compliments, and Concerns

At DHR Health, we value hearing about the experiences that made a difference, as well as opportunities where we can improve and serve you better.

Our team is available 24 hours a day, 7 days a week, 365 days a year through a variety of channels to receive all of your feedback: concerns and complaints, compliments, or general feedback.

If You Are Still at the Facility

Please speak with any staff member, and we will do our very best to address your compliment or complaint as quickly as possible.

If You Have Left the Facility

You may contact our Guest Relations team at any time by calling (956) 362-7275.

Language assistance and interpreter services are available to help patients and families communicate with our team.

Submit a Feedback Form

A quick online form is available if you prefer to submit your feedback electronically.

Whether you are sharing a compliment, concern, suggestion, complaint, or general feedback, we want to hear from you. Your input helps us improve the patient experience and ensure you and your loved ones are supported throughout your care journey.

We encourage you to immediately address all concerns with us as soon as they arise so we may promptly resolve it as fast as possible; however, you also have the right to contact our regulators and accreditors directly. Our hospital is licensed by the Texas Department of State Health Services (TDSHS), which also represents the federal agency responsible for our Medicare and Medicaid certification. You can contact TDSHS at: Health Facility Compliance Group (MC 1979) Texas Department of State Health Services (TDSHS) PO Box 149347 Austin, Texas 78714-9347 1-888-973-0022. DHR Health is also accredited by The Joint Commission. You can contact their Office of Quality Monitoring at: Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181 1-800-994-6610.